FMCSA Launches Consumer Education Campaign on Household Goods Movers

The Federal Motor Carrier Safety Administration (FMCSA) has launched a new consumer education campaign aimed at protecting the public from fraudulent and unscrupulous household goods movers.

This initiative focuses on increasing awareness around common moving scams, helping consumers understand their rights, and encouraging them to verify that movers are properly licensed and registered. By providing accessible resources and guidance, FMCSA hopes to reduce fraud and improve transparency across the industry.

For reputable moving companies, this campaign reinforces the importance of maintaining compliance, operating ethically, and clearly communicating with customers throughout the moving process. It also presents an opportunity for professional movers to stand out by demonstrating credibility and adherence to federal regulations.

Movers are encouraged to familiarize themselves with FMCSA’s consumer resources and share them with customers:

• Protect Your Move website: https://www.fmcsa.dot.gov/protect-your-move
• Your Rights and Responsibilities When You Move: https://www.fmcsa.dot.gov/protect-your-move/your-rights-and-responsibilities-when-you-move
• Verify a mover’s registration: https://ai.fmcsa.dot.gov/hhg/search.asp

Promoting transparency and educating customers not only protects consumers but also strengthens the reputation of the industry as a whole.