Consumer Complaint Report – 2024 Year-End Summary

A Consumer Complaint Report has been released, highlighting key complaint trends from 2024, including issues related to public movers. While most complaints involve interstate and some international moves, staying informed on these trends helps our industry uphold professionalism and consumer trust.

Inside the report, you’ll find:

• Consumer Service Center – 2024 Year-End Complaint Trend Report
• Top 25 Complaint Product/Service Codes
• Subjects with the Most Complaints
• Complaints Referred to Federal Agencies
• Complaints Referred to NJ Agencies

2024 CONSUMER SERVICE CENTER - YEAR END REPORT (002)