Who to Call to Report a Moving Scam

Hiring a mover should be a smooth experience, not a stressful one. Unfortunately, some dishonest companies take advantage of consumers by overcharging, disappearing with deposits, or even holding belongings hostage. If this has happened to you, there are specific steps and agencies that can help.

1. New Jersey Division of Consumer Affairs (DCA)

If your move took place within New Jersey, the Division of Consumer Affairs is your first point of contact. Every intrastate mover in New Jersey must be licensed by the DCA. If a company failed to deliver as promised, charged hidden fees, or refused to release your goods, file a complaint directly with the state.

Call: 973-504-6200
File online: www.njconsumeraffairs.gov

Be sure to include copies of your estimate, signed contract, bill of lading, and any correspondence with the mover.

2. Federal Motor Carrier Safety Administration (FMCSA)

If your move crossed state lines, it falls under federal regulation. The FMCSA oversees interstate movers and takes reports of scams and hostage situations seriously.

Call: 1-888-368-7238
File a complaint: www.protectyourmove.gov

3. Local Law Enforcement

When a mover refuses to release your belongings unless you pay more than the agreed estimate, it may be considered extortion or theft. Contact your local police department immediately to report the situation. If you suspect criminal activity, you can also contact the New Jersey Attorney General’s Office.

4. Better Business Bureau (BBB)

The BBB can be helpful in documenting your experience and warning others about fraudulent movers. Filing a complaint may also encourage the mover to resolve your dispute.

Website: www.bbb.org

5. New Jersey Warehouse & Movers Association (NJWMA)

NJWMA works closely with the state to promote honest, licensed moving companies. If you’re unsure whether your mover was properly licensed, or if you need help verifying a company’s status, contact us for assistance.

Call: 732-341-3934
Visit: www.njmovers.com

Protect Yourself in the Future

To avoid problems down the road, always:

• Verify the mover’s NJ license or USDOT number.
• Get all estimates and agreements in writing.
• Be wary of large cash deposits or unusually low prices.
• Check NJWMA’s Licensed & Proud directory to find trustworthy movers.

Moving Forward

Scams can happen to anyone, but swift action helps recover losses and prevent others from becoming victims. Keep records of all communications and report suspicious activity as soon as possible. Your report can make a real difference.

Blog submission: Tracy Denora, NJWMA