Brokers vs. Movers and Why it is Important to Know the Difference

Brokers and movers play different roles in the relocation process. Understanding the difference is crucial to ensuring a smooth and hassle-free move.

Brokers:

Brokers act as intermediaries between customers and moving companies. They don’t own trucks or employ movers themselves.
Brokers facilitate the process by connecting customers with moving companies that meet their needs.

They typically provide quotes based on the customer’s information and the rates offered by various moving companies in their network. Brokers may not have direct control over the quality of service provided by the moving companies they work with.

Movers:

Movers are the companies that physically transport your belongings from one location to another. They own trucks, employ movers, and handle, load, transport, and unload your items.

Movers may offer additional services such as packing, unpacking, disassembling, and reassembling furniture and storage solutions. The quality of service provided by movers can vary significantly depending on factors such as experience, reputation, and resources.

Knowing the difference between brokers and movers is important for several reasons:

  • Responsibility and Accountability: Understanding whether you’re dealing with a broker or a mover helps clarify who is ultimately responsible for your move. Movers are directly accountable for handling and transporting your belongings, while brokers primarily facilitate the arrangement. But when you use a Broker, you will not even know what company is showing up on your moving day, which is a scary thought.
  • Quality Control: When you hire a mover directly, you have more control over the quality of service since you’re dealing directly with the company performing the physical move. Brokers may not have as much control over the quality of service provided by the moving companies they connect you with.
  • Cost and Transparency: Brokers often provide quotes based on estimates from various moving companies, which may lead to variations in pricing and services offered. Working directly with a mover WILL provide more transparency regarding costs and services.
  • Communication: Direct communication with a moving company can be more straightforward than communicating through a broker. This can be particularly important if issues arise during the move and you need to communicate directly with the party responsible for handling your belongings. When using a Broker, it’s very difficult to communicate directly with the mover.

Knowing the difference between brokers and movers lets you make informed decisions when planning your move, ensuring you choose the option that best fits your needs and preferences.

To search for a licensed mover and browse our moving tips, visit www.NJMovers.com or call 732-341-3934.

Blog Submission: Tracy Denora, tracy@njwma.org NJWMA Executive Director.

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