Protecting What Matters Most: How Relocation Insurance Group Helps Movers Enhance Service and Reduce Risk

By Gadi Binness, CEO, Relocation Insurance Group

For over two decades, Relocation Insurance Group (RIG) has been helping moving and storage companies provide peace of mind to their customers while improving claims outcomes and boosting operational reputation. Based in Montclair, NJ and licensed in all 50 states as a Property and Casualty insurance agency, we specialize in third-party insurance programs tailored for the moving and relocation industry.

We work with thousands of moving companies across the U.S. and worldwide, serving as their trusted third-party insurance provider for a wide range of risks: Moving and Storage, Mobile Storage, Truck Rental, Labor Loading/Unloading, Small Moves, Fine Art, Commercial Cargo and Office and Industrial risks as well. Our programs are designed to fit seamlessly into the mover’s workflow and help them offer added protection without taking on added risk.

Our in-house team includes licensed insurance producers and certified claims adjusters with experience in the moving and storage industry, allowing us to provide full-service support from quote to claim, while understanding the customers/shippers’ needs, as well as the movers’ operations and practices.

Our insurance carriers are top rated, and they trust us to underwrite and manage this program, as well as settle claims on their behalf — all while maintaining a positive loss ratio due to the quality of movers participating in it.

Why Movers Choose Us

Movers who use our services prefer offering their customers a real Moving Insurance solution, rather than the Minimum Legal Liability or their own Valuation options. This helps them preserve their own Cargo insurance, saves internal resources otherwise spent on handling and paying claims, and positions them as credible, reliable, and experienced professionals in the eyes of their customers.

Utilizing our programs also allows the movers to offer moving insurance for customers with high value items and expensive and rare art pieces which their cargo policy cannot protect. For movers, obtaining riders attached to the movers’ cargo policy might be costly, and keep the mover liable in case of a claim. In these cases, offering moving insurance, is a preferable solution.

It is important to note that we do provide movers with Cargo, Warehouse, Worker Compensation. or other ‘commercial lines’ types of insurance, therefore we are not competing with your current insurance broker and carrier. We strictly provide third-party coverage that protects your customers’ belongings during relocation and storage.

Movers who refer customers to us receive support from a dedicated affiliate manager, a customer service team and easy access to our proprietary API integration with major moving software platforms, if needed. With some programs we also offer the movers compensation for participating in our programs.

High Standards for Affiliates

For a customer to purchase a policy from us, we require the mover to become an Approved Affiliate. To achieve this status, we vet the mover and review their years in business with a valid license (minimum of one year), claims history, licenses and insurance, online reviews, and their profile with the Federal Motor Carrier Safety Administration (FMCSA). This ensures that only high-quality movers are participating in our programs — a win for customers, carriers, and movers alike.

Seamless Integration and Easy Access

Our insurance is offered via our portal, www.RelocationInsurance.com, or through direct integration with your CRM. We maintain partnerships with several moving software providers — and possibly even with yours. Our goal is to make the insurance purchasing process easy, fast, and convenient for your customers, no matter how they access it.

Let’s Talk

If you're not already offering your customers third-party insurance options, or if you're unhappy with your current provider, we invite you to engage in a conversation with us and explore the options. We believe the right third-party insurance program not only protects your customers — it protects your brand as well.