Where Do You Go When Your Move Goes Wrong?

Moving to a new home should be an exciting step forward, but sometimes, it becomes stressful. Whether it’s broken furniture, lost possessions, or significant delays, a move going wrong can leave you feeling helpless and frustrated. So, what do you do when faced with these challenges? This blog outlines practical steps to take when your moving experience doesn't go as planned.

1. Communicate with Your Moving Company

The first step in addressing any issue is communicating directly with your moving company. Reach out as soon as you notice a problem. Most reputable movers are committed to client satisfaction and will be willing to resolve issues promptly.

• Document Everything: Take photos of any damage and compile an inventory of missing items. This documentation will be crucial for any claims you file.
• Review Your Contract: Understand the terms and conditions you agreed to, especially concerning dispute resolution and liability limitations.

2. File a Claim

If you've suffered damages or losses, file a claim with the moving company. Here’s how:

• Follow Procedures: Adhere to the mover’s claim filing process, which is usually outlined in your contract. This often involves submitting a detailed claim form within a specific timeframe.
• Provide Evidence: Attach any documentation of the damages or discrepancies. Include photos, lists, and descriptions to strengthen your claim.
• Stay Patient: The claims process can take time, often several weeks, as the company assesses the situation and determines compensation.

3. Seek External Help

If the moving company does not resolve the issue to your satisfaction, there are several avenues you can pursue:

• Contact Consumer Protection Agencies: Organizations like the Better Business Bureau (BBB) or your local consumer protection agency can offer resources or intervene on your behalf.
• File a Complaint with FMCSA: If your move was interstate, consider filing a complaint with the Federal Motor Carrier Safety Administration (FMCSA), which regulates moving companies. For Intrastate Moving, you can contact the NJ Division of Consumer Affairs.
• Legal Action: You might consider seeking legal advice as a last resort. A lawyer can guide you based on your specific situation, especially if the loss or damage is significant. This may be necessary if you have contracted a non-licensed or uninsured mover not registered with a state or federal entity.

4. Prepare for Next Time

Finally, use this experience to better prepare for any future moves:

• Choose Wisely: Research moving companies more thoroughly. Check for licensing, insurance, and read through reviews and complaints. Call the New Jersey Warehouse & Movers Association for referrals or visit their website at https://www.njmovers.com.
• Get Adequate Coverage: Consider opting for full-value protection insurance if you’re moving valuable items.
• Plan and Organize: Better planning and organization can help prevent some common moving issues.

Don’t let moving horror stories scare you into believing all moving companies are out to get you. There are plenty of reputable moving companies out there to choose from when you move and they despise bad actors in their industry. The legal movers will do all they can to help navigate a smooth process. Legal movers do not like unexpected headaches either.

Do your research and find all the information you can about the company you’re considering.  The US Department of Transportation provides a Ready To Move brochure with useful information to consider before you choose a mover. It also provides the Federal entities, websites and phone numbers to file a report if something goes wrong during your move.

 If you are moving state-to-state you can determine if the moving company is licensed and insured, whether it is a moving company or a broker and registered with the  Federal Motor Carrier Safety Administration (FMCSA).  FMCSA provides a list of Red Flags Here   If you see any of these, keep looking until you find a reputable company.

You can verify New Jersey Movers licenses at https://www.njmovers.com

Ask as many questions as possible before signing on the dotted line, requesting a thorough explanation for anything you do not understand. And keep in mind: things that sound too good to be true usually are.

Moving is inherently stressful, but knowing how to navigate the challenges can make a significant difference. By taking these steps, you can address issues effectively and mitigate the impact on your life. Remember, you have rights and options when your move doesn't go as expected.

If you want more moving tips and resources,  stay tuned to our blog or contact us for personalized advice.

Blog Submission: Tara Dixon, Sea Cure Moving & Storage and  Movers For Consumers Committee.

For any queries or apprehensions about your upcoming move, don't hesitate to reach out to the New Jersey Warehouse and Movers Association at https://www.njmovers.com.

They are here to provide expert advice and assistance.