FMCSA Report on HHG Complaints

With a significant increase in the volume of Household Goods (HHG) complaints, the Federal Motor Carrier Safety Administration (FMCSA) has concluded a national investigation of the Top 100 carriers identified in the National Consumer Complaint Database (NCCDB). 

Between 2020 and 2021, complaints to FMCSA’s NCCDB increased from 4,340 to 8,295. The special operation was conducted between February 7 and February 28, 2022 in 16 states and resulted in 586 consumer complaints being closed and enforcement action was taken on 63% of the carriers investigated. FMCSA says it takes its responsibilities seriously to help protect consumers who utilize the services of the moving industry. 

The FMCSA developed the www.protectyourmove.gov website to educate consumers on their rights and responsibilities relating to contracting with a prospective moving company. To file a complaint against a company regulated by FMCSA, visit the NCCDB at https://nccdb.fmcsa.dot.gov.